Return and Exchanges Policy

Easy 14 day return or exchange policy

All deliveries are insured, giving you 24 hours to report any damages

Damaged or Faulty Goods:

If you notice any damage to your goods please notify the delivery driver at the time of delivery. Please inspect goods as they arrive at your house and if they visually look damaged, please contact our sales team

If you notice damage to the goods within 24 hours of receiving the delivery, please contact us. Our team will work with you to get photos emailed to inspect the damage. As goods may be stored on building sites or moved around by your trades, we cannot accept damage claims after this 24-hour period as we cannot determine when or how the damage occurred.

It is very important that your trades inspect goods before installation. Goods that are damaged during or post installation are not the responsibility of Faucet Bathrooms or our suppliers.

Goods found to be faulty as a result of manufacturing defects are covered by the product warranties and will usually be handled by the product supplier or manufacturer who provides after sales service support to goods properly installed by a plumber. You can usually find the manufacturers details on the product warranty cards or their website or please Contact our team and we will help you get this sorted

Goods that have not been delivered:

If you change your mind within 24 hours of placing your order the return fee will not apply. If you change your mind after 24 hours but your goods have not been shipped a $39 change fee applies. We can hold your order for up to 30 days free of charge, and unlimited storage for $49/week per pallet space. If goods are held for longer than 30 days, we do not accept returns for change of mind.

Goods that have been delivered:

If your goods have been delivered but are still boxed and not open in the condition you received them, you may return them within 7 days for a full refund minus the original shipping cost and a shipping return fee to cover the cost of the return. The shipping return fees are as follows:

Tapware, showers, accessories and small items – A return fee of $39 or the delivery amount, if greater than this, will apply.

Toilets, basins, kitchen and laundry sinks and large items – A return fee of $99 or the delivery amount, if greater than this, will apply. Due to the breakable nature of these items, they must be in original packaging including delivery skid or pallet.

Baths – A return fee of $300 or the delivery amount, if greater than this, will apply. Due to the size and risk of damage, our drivers cannot pick up a bath unless it is in the original packaging, skid and wrapping.

Goods and packaging must be in the original condition. We cannot accept goods that do not have their original packaging or the packaging is damaged which includes the delivery skid or pallet

Goods that Cannot be Returned:

Vanity units, Mirrors & Shaving Cabinets, and concrete basins are made to order, so once your order is confirmed these cannot be returned or refunded.

Customised, Non-Stocked or Speciality Manufactured Products, you will be notified before you purchase these products.

Goods with damaged or missing packaging, unfortunately we cannot accept products with missing or significantly damaged packaging as they cannot be safely returned and are not fit for re-sale.

Commercial quantities or project orders – Unfortunately due to the stock commitment required we cannot accept returns on commercial quantity orders. In some instances, returns may be possible but will incur a restocking fee

General Return Conditions:

While the goods are in your possession, they are your responsibility, if the goods are damaged, we will not be able to provide a refund or exchange.

A return will not be booked until photos are provided to Faucet Bathrooms so we can see the condition of the goods before the courier collects them. This ensures any damage that occurs in transit is our responsibility, not yours.

We are not able to accept returns of any kind once you have attempted to install or use the product.

All refunds and returns need to be inspected by a member of our team before a new product is sent or a refund is made.

Please contact us as soon as possible with any questions on returns & exchanges.

When your goods arrive, please inspect them within 24 hours for damages


What items are excluded from the return policy?

Any custom made or made to order products are not included in our returns policy. This includes custom tapware and accessories, vanities, mirrors and shaving cabinets, concrete basins

I received something different to what I ordered, what should I do?

If you are missing an item on your order or have received something different, please contact us know within 24 hours of receiving your order so we can investigate this and resolve it for you ASAP. You can email us at

My item looks damaged or faulty, what can I do?

If your item looks damaged, please contact us within 24 hours of receiving your order so we can investigate this and resolve it for you ASAP. You can email us at